ConFuzzled

Dealers’ Den Terms & Conditions

Last updated: 30/07/2024

By registering as a Dealer or Dealer’s Assistant, you agree to abide by all applicable rules, terms, and policies set forth by both the Dealers’ Den Team and ConFuzzled UK Ltd. (“the Convention”). These terms supplement, and do not override or replace, the Convention’s main Terms & Conditions and Code of Conduct, which remain fully applicable. You are responsible for familiarising yourself with these documents, available at:

  • https://confuzzled.org.uk/attending/code-of-conduct/
  • https://confuzzled.org.uk/attending/terms-and-conditions/

Dealers’ Registration

  • Dealer registrations operate on a curated basis, where each application will be reviewed and all successful applicants will be offered the table of their choosing or an available alternative. The current details of curation criteria can be viewed here.
  • In case of demand exceeding the table supply in Den, Dealers’ Den will organise a lottery to allocate tables to Dealers. Emails with lottery results will be sent shortly after the Dealers’ Den runs the lottery
  • If Dealers want to share tables, both parties must register and provide each other’s badge number in their registration.
  • When a Dealer is successful with their Den application, their requested Dealers’ space is reserved, and will only be confirmed upon receipt of full payment for said Dealers’ space. Dealers’ space includes, but is not limited to table(s), Stalls, and Booths.
  • The final payment deadline is a month after receiving an email with confirmation that you have been successfully allocated a space from our Den team.
  • Failure to pay by this deadline will mark your Dealers registration as overdue and any reserved space may be repossessed.
  • If there are no tables left, a Dealer may be placed on a waiting list.
  • If more tables become available, they will be offered in order according to the waiting list.
  • Dealers’ registered Fursona and Trade Name may be listed on the Dealers’ Den Map, Dealers’ List and Conbook, unless expressly requested otherwise.
  • The Convention reserves the right to refuse anyone Dealers space for any reason.
  • The Convention reserves the right to prohibit the sale of any products or item(s) that are deemed inappropriate, illegal, unsafe or a risk to health, or in breach of these terms and conditions.
  • ConFuzzled list of Prohibited Items can be found here.
  • The Convention reserves the right to close down a Dealer’s space and/or to request actions that the Dealer must comply with. This could include but is not limited to being required to take down installations and temporary displays if they are deemed unsafe, for copyright issues or for being in breach of our terms and conditions or conditions of sale.. This will not entitle you to a refund or compensation.
  • The Convention does not accept liability for any loss, theft, or damage to Dealers’ property. Dealers maintain sole responsibility and liability to monitor, manage and secure their valuables and stock at all times — any Dealers’ unsupervised property is left in Den at Dealers’ own risk.
  • Dealers are responsible for ensuring that their registration information is accurate and up to date, as these details are published in the Conbook and on the ConFuzzled Website. If a dealer makes an amendment they must contact the Convention by emailing dealersden@confuzzled.org.uk.
  • Dealers are not permitted to resell their Dealers’ space.
  • Dealers can cancel their Dealers’ space registration by following the steps dictated in the Dealers’ Den Cancellation and Refund Policy.
  • To mitigate potential losses or damage, Dealers are solely responsible for obtaining appropriate insurance to cover themselves, their goods (including against fire), and public liability. Dealers will be required to confirm their awareness and acceptance of this responsibility during the table registration process.

Cancellation and Refund Policy

  • Dealers are entitled to cancel their Dealers registration with a full refund, within 14 days of their full payment for Dealers registration being received by ConFuzzled UK Ltd.
  • If a Dealer wishes to cancel after the 14-day period, they will not be eligible for a full refund, unless there are exceptional circumstances which will be at the discretion of the Directors of ConFuzzled UK Ltd.
    Requests for refunds should be submitted by email to dealersden@confuzzled.org.uk
  • Neither ConFuzzled UK LTD or our partner venues will be responsible for circumstances beyond reasonable control (including, but not limited to, acts of God, governmental authority, acts of war, or acts of terrorism) that make it illegal or impossible to hold the event.
  • ConFuzzled UK Ltd reserves the right to cancel its main event without warning.

Responsibilities of the Dealers

  • Dealers are responsible for the safety of their property and equipment when the Dealers’ Den is in operation. Additionally, Dealers are responsible for ensuring their actions do not cause harm, endangerment or damage to other Dealers’ merchandise, Dealers, Assistants, Attendees, Hotel Staff, and Convention team members.
  • This includes unplugging all electrical objects from any source of power, and turning off any battery-powered electrical objects at the end of each day.
  • The Convention will unplug or turn off any electrical objects that have been left on without warning or notice and accepts no responsibility for any damages that this may cause.
  • Gambling is not permitted within the Dealers’ Den. However, raffles and Loot/Mystery Boxes are allowed, but must follow the guidelines as shown by the Gambling Commission and Government response to the call for evidence on loot boxes in video games.
  • Food and beverages must not be sold within the Dealers’ Den.
  • Commercially sourced sweets are permitted to be given freely to attendees, however, they must not be sold and ingredients must be clearly listed.
  • Dealers should keep adult artwork out of sight, or discreetly within clearly marked folders hiding the content unless it is being viewed by a prospective customer. Where practical, separate adult and non-adult art folders would be appreciated.
  • Adult 3D artwork/sculptures must be completely covered (e.g. under a veil) or kept under the table(s), booths and stalls unless being looked at by a potential customer.
  • Items depicting copyrighted, but not limited to, characters, products, or trademarks cannot be sold unless the Seller can provide evidence of written permission, either by email or letter-headed paper from the rights holder.
  • Dealers’ must be aware of and manage their own copyright issues surrounding merchandise and products sold in the Dealers’ Den. The Convention cannot be held liable and is unable to be involved or prevent Intellectual Property holders from entering, seizing, or issuing legal action against infringements.
  • If licensing is obtained, this MUST be in the legal name of the Dealer or in the Trading Name of the Dealer as it appears in their ConFuzzled registration.
  • Dealers are required to declare, and have any electrical items tested by a ConFuzzled approved and provided ‘PAT Tester’ when setting up their Dealers’ space. Dealers’ will not be allowed to use electrical items in their Dealers’ space until they have been tested.
  • If there is a queue, or if a Dealer would like to leave their electrical item with Dealers’ Den for testing and collect it later in the day, they will be provided with a cloakroom ticket to present on collection.
  • Dealers must set up their Dealers’ space in the location they have been allocated. The Convention reserves the right to resell any unfilled space to other interested parties without prior notification or compensation.
  • Dealers and Dealers’ Assistants must wear the respective Dealer or Dealer Assistant badge at all times whilst within the Dealers’ Den.
  • Dealers may use the underside of their Dealers’ space for storage. All walkways, both in front, behind, and to the side of the tables, must be kept clear at all times and not be obstructed in any way.
  • In the unlikely event of an emergency requiring evacuation, Dealers should leave the room via the nearest emergency exit. Do not stop to collect personal belongings and evacuate as swiftly and safely as possible.
  • Dealers should refrain from activities that may distract or disrupt any other Dealers.
  • Dealers must ensure their space is kept tidy at all times.
  • Dealers must remove all stock and personal belongings from their Dealers’ space at the end of their dealing period. Items left behind may be disposed of as rubbish.
  • Dealers who wish to use their purchased space to create structures, booths or stalls must declare on their Dealers registration in the special requirements section, before the advertised deadline for special requirements.
  • The Convention may request Plans, Designs, and Images for review, along with completing a risk assessment. Dealers should provide all the requested documents to dealersden@confuzzled.org.uk within timelines requested by Dealers’ Den.
  • Any structure, booths, or stalls are subject to at-con checks by the Convention.
  • The Convention reserves the right to refuse any structure, booth or stall at any time, this includes before or during the convention.
  • Dealers who use structures to present merchandise must ensure that their products can only be seen from the front of their stall.
  • Any images on the reverse side must be entirely covered, this is to prevent unwanted impacts or misunderstandings with other Dealers.

Dealers’ Assistants

  • Dealers will be provided with a Dealers’ Assistant badge per confirmed table(s).
  • Dealers can choose a fully registered and paid Attendee to be their Assistant(s), which includes day ticket attendees.
  • Dealers must include the Fursona names and Badge numbers of their assistants.
  • If a Dealer lists more than their permitted number of assistants, only the first names entered in the registration system will be processed as their assistants.
  • If a Dealer requires additional assistance during their Set-up/Tear-down, they can request up to a maximum of 3 additional helpers during the set up time only.
  • Temporary assistants are not permitted to wander the Den space and MUST remain near their Dealer or registered Dealers’ Assistant.
  • Any temporary assistants found wandering and not near their assigned Dealer/Dealers Assistant will be removed from the Dealers’ Den and will not be permitted to re-enter.
  • Assistants MUST wear their Dealers’ Assistant Badge at all times within the Dealers’ Den, anyone not wearing these will be asked to leave the Dealers’ Den, and likely refused entry.
  • Dealers’ Assistants are only permitted to be within their respective Dealers’ space, their badge does not entitle them to be behind any other Dealers’ space.
  • Dealers’ Assistants are NOT permitted to sell any merchandise of their own, they must go through the standard process to apply to be a Dealer, followed by arranging a Dealers’ space share through the Dealer Registration process should they wish to do so.
  • Failure to comply with this will result in the Dealers’ Assistant being told to remove the offending items OR the Dealers’ Assistant will be removed from the Dealers’ Den.

Final Agreement

  • The Convention is only responsible for the provision of Dealer space and as such, not responsible for any commercial matters or disputes between Attendees, Dealers, Dealers’ Assistants, and members of the ConFuzzled team.
  • Any persons found to be in breach of the above clauses will be removed from the Dealers’ Den, with no refund given.
  • This may further result in suspension from the Convention under review of the Directors of ConFuzzled UK Ltd, without refund or compensation. If considered a bannable offence, this may jeopardise Dealers’ eligibility to apply for Dealers’ Den or register for ConFuzzled in future years, subject to Directors’ decision.
  • The Convention operates a zero-tolerance policy regarding abuse and inappropriate behaviour toward any ConFuzzled attendees. Any such incident may result in any and all participants being removed from the Dealers’ Den, this may result in further suspension from the Convention under review of the Directors of ConFuzzled UK Ltd without refund or compensation.
  • In the event of fire, natural disasters, or any other emergency (including evacuation), ConFuzzled UK Ltd shall not be held responsible or liable for any loss, damage, or destruction of items belonging to dealers, their assistants, or customers.
  • You agree to absolve ConFuzzled UK Ltd of any and all liability in the fullest extent of the law should you, your assistants or your business be found to be in breach of but not limited to, UK Law, regulations, and copyright infringements.

If you have any queries or are unsure of any content within these T&Cs, please contact the Dealers’ Den via email dealersden@confuzzled.org.uk at the earliest possible opportunity.