Policies & FAQs


Links to all ConFuzzled’s policy documents can be found below for quick and easy access.


The most Frequently Asked Questions we receive are below. Click on any of these questions to learn more. If you cannot find the answer you’re looking for, it may have already been covered in the relevant policy document above.

Age & ID

You MUST be at least 18 years old as of your first day of attendance of ConFuzzled. UK law imposes additional responsibilities and liabilities on events attended by younger people and, because of this, we have decided to not allow under-age attendees, regardless of whether they are accompanied by an adult. We check the passports/ID of all attendees as we are required to do so by law.

Yes. You MUST present some form of CURRENT (in date) photo ID with your date of birth on it at Registration, such as a passport or driving licence. A full list of acceptable forms of ID can be found on the Registration and Pricing page.

Note that International Youth Travel Cards and NUS cards (unless they’re also ISIC cards) will NOT be accepted, as these do not require proof of age before being issued.

If you are unsure whether your form of ID is acceptable or not, then please email registration@confuzzled.org.uk well in advance of the convention, for confirmation as to its acceptance.

If you do not currently have a form of ID that is suitable, you can find a number of accepted card providers here: Card suppliers. Please apply for your card well in advance, so that if there is a problem with your application, you have time for this to be corrected.

The Proof GB card is an accepted form of ID for the convention even though it is no longer available for new signups to the Proof GB scheme.

No ID = No Admittance to Convention

Cancellation & Transfers

You are entitled to cancel your registration within ONE WEEK (7 days) of your full payment being confirmed and receive a full refund. If you wish to cancel after this time, we regret that we will be unable to offer you a refund, except in very exceptional circumstances at the full discretion of the ConFuzzled Registration Team and/or Directorate.

Our contracts with our suppliers require us to confirm attendee numbers often throughout the year, and as a non-profit company we have little financial backing to compensate for cancellations.

Neither ConFuzzled UK LTD or any of its associated hotels (Hilton Birmingham Metropole or Crowne Plaza) will be responsible for circumstances beyond reasonable control (including, but not limited to, acts of God, governmental authority, acts of war, or acts of terrorism) that make it illegal or impossible to hold the event. Therefore, ConFuzzled UK Ltd reserves the right to cancel its main event without warning. In the circumstances that the event is cancelled due to a valid impossibility occurrence, prepaid deposits to the hotels should be returned to ConFuzzled without penalty, and refunds will be settled proportionately.

We allow registration ticket transfers to another party prior to the closing of the advertised registration period. Please contact registration@confuzzled.org.uk for further details.

We have two registration closing dates.

The first one is our closing date for all RESIDENTIAL registrations (ie – anyone wishing to book accommodation), which usually occurs in early April. After this date has lapsed, we will be unable to make any further changes to any residential registrations except in very exceptional circumstances at the full discretion of the ConFuzzled Registration Team and/or Directorate. The early residential closing date is to allow the substantial amount of attendee data to be compiled and transferred to the venue for input on their systems. Once this process has begun, we are unable to make any changes.

The second is our FULL registration closure, which includes all remaining registration types such as Non-Residential and Day Tickets, which normally occurs in early May. As with the previous closure, we will be unable to make any changes except in very exceptional circumstances at the discretion of the ConFuzzled Registration Team and Directorate after this date.

The only exception to either of these policies applies to those who are still within their one week “cooling off” period.


Yes! If you wish to purchase someone else’s ticket for them, please email registration@confuzzled.org.uk and we will be happy to assist you with this process. Please be aware that if you purchase a registration for another party, that due to data protection the registration will belong entirely to that person. You will not be able to request a refund or change anything on their registration without us receiving written permission from the other party.

No. Due to the size of the event and the additional workload partial payments create, it is not feasible for us to accept them. We regret any inconvenience this may cause.

During registration you will be asked to choose a payment method: Cash Payment at an HSBC branch, or Bank Transfer. Details such as our account number are given during the registration process.

The membership fee is due within seven (7) working days for international payments, five (5) working days for UK bank transfers and over-the-counter payments, and two (2) calendar days for card payments. (There are exceptions to this rule, depending on your bank, but we will work on an individual basis for bank transfers.) We will provisionally hold your space for the time we advise and confirm your registration formally once the payment has reached our account. Until you have paid us in full, your registration is not guaranteed.

If we don’t hear anything from you, your registration will be cancelled. Registering is not an obligation to pay, and ConFuzzled will only request payment once a Residential space, Non-Residential or Day Ticket is confirmed in your registration.

We DO NOT accept PayPal.

If you have any questions, please contact registration@confuzzled.org.uk. We’ll do our best to help.


All our t-shirts are unisex. The sizes for our t-shirts are as follows:

  1. Small: 34-36″
  2. Medium: 38-40″
  3. Large: 42-44″
  4. XLarge: 46-48″
  5. XXLarge: 50-52″
  6. 3XLarge: 54-56″
  7. 4XLarge: 58″+

You can reset your password by going to https://reg.confuzzled.org.uk/ and using the “Forgot your password?” link next to the sign in button.

If you have any further problems, please email registration@confuzzled.org.uk and they will be happy to assist you.

Due to data and consumer protection, we will only be able to communicate with you via the e-mail address you originally registered with.

If you’ve made a mistake, email registration@confuzzled.org.uk and we’ll be able to help. Do not create another registration, even if you entered an incorrect email address and cannot confirm your account.

We have three types of ticket available. Please note that ConFuzzled is pre-registration ONLY. Price details are provided on the Registration and Pricing page.

Standard membership includes registration, access to convention activities, and our glorious conbook. There’s also the Standard+ membership, which includes a t-shirt in addition to the Standard membership items.

Sponsor membership includes everything from the Standard membership, a t-shirt, and much more – ConFuzzled regularly provides lots of goodies and extras to our sponsors, as thanks for your support and extra donation.

Standard, Standard+ and Sponsor memberships are available as either Residential or Non-Residential. Residential memberships include 4 nights’ accommodation in one of the convention hotels. Breakfast is included, and we may have other extras to offer, too.

Finally, Day Tickets are available for attendees who only wish to attend one, two or three days of the convention. Standard+ and Sponsor upgrades are not available for Day Tickets.

The room prices quoted on our website and registration system are all based on rooms being shared and filled to their advertised capacity and prices have been divided so that each attendee will pay for their share of the room costs. If you have any queries on room sharing please email registration@confuzzled.org.uk.

Due to our agreement with the venue and local fire regulations, occupancy of rooms is limited to their advertised sizes. A single room can sleep one person, a standard or executive double room can accommodate two people and a standard or executive twin room can accommodate two people. All attendees who wish to stay in the hotel overnight must have a Residential Standard, Plus or Sponsor ticket. Staying overnight without having paid for a space in a room (ghosting) is not permitted under any circumstance.

Unless you have booked and paid for a single room, then you should expect to share your room with at least one other convention attendee. In order to provide simplicity of booking, room prices are split up on a per-person basis and the price you pay is your share of the total room cost. If you have booked a double or twin room then you will be sharing with one other person. Please take note that a double room will only have one bed in it, a twin room has two beds.

In order to enter the new room lottery for either a double or twin room you will need to have a roomshare pre-arranged. You must set this up before the lottery runs or you will not be entered. You can do this via your dashboard at https://reg.confuzzled.org.uk/.

An English Breakfast and continental selection is included as part of your registration if you are staying at either hotel with a residential membership.

The sponsor pack contains sweets, too.

When you submit a registration to us, it is held in a secure format on our registration system and we are the only people who can see this. Data is held securely on our hosted server in London, England.

Further details about registration data can be found within the Privacy Policy, located on the Privacy Policy page.


Due to the size restraints of concierge ConFuzzled does not recommend you send anything to the hotel and only look to bring any items there yourself.

Other Questions

ConFuzzled is managed and organised by a non-profit company, limited by guarantee.

Our company articles and financial accounts are on public record, and available from Companies House for a small fee.

Any surplus funds we make are used to ensure the future proofing of the company and investing in making the annual events even better.

If you have any further questions or comments regarding our policies, please send us an email at: info@confuzzled.org.uk