ConFuzzled

Dealers’ Den Terms & Conditions

Last updated: 24/08/2024

By registering as a Dealer or Dealer’s Assistant(s), you agree to comply with all relevant terms, conditions and policies provided to you in this document by the Dealers’ Den Team and ConFuzzled UK LTD (hereby referred to as “the Convention”).

Dealers’ Registration

  1. Dealer registrations operate on a curating system, where each application will be reviewed and all successful applicants will be offered the table of their choosing or an available alternative. The current details of curation criteria can be viewed here.
  2. In case of demand exceeding table supply in Den, Dealers’ Den will organise a lottery to allocate tables to Dealers. Emails with lottery results will be sent shortly after Dealers’ Den runs the lottery
  3. If Dealers want to share tables, both parties must register and provide each other’s badge number in their registration.
  4. When a Dealer is successful with their Den application, their  requested Dealers’ space is reserved, and will only be confirmed upon receipt  of full payment for said Dealers’ space.Dealers’ space includes, but is not limited to table(s), Stalls, and Booths.
  5. The final payment deadline is a month after receiving an email with lottery results from our team.
    1. Failure to pay by this deadline will mark your Dealers registration as overdue and any reserved space will be repossessed.
  6.  If there are no tables left, a Dealer may be placed on a waiting list Once more tables become available, they will be offered on a basis in the order of the waiting list, as determined by the lottery.
  7. Dealers’ registered Fursona and Trade Name may be listed on the Dealers’ Den Map, Dealers’ List and Conbook, unless expressly requested otherwise.
  8. The Convention reserves the right to refuse anyone Dealers space for any reason.
  9. Dealers’ Den Management (hereby referred to as “DDM” and consists of the Head of the Dealers’ Den and the Deputies of the Dealers’ Den) reserves the right to prohibit the sale of any products or item(s) that are deemed inappropriate, illegal, unsafe or a risk to health, or in breach of these terms and conditions.
    1. ConFuzzled list of Prohibited Items can be found here.
  10. DDM or Convention Directors reserves the right to close down a Dealer’s space and/or to request actions that the Dealer must comply with. This will not entitle you to a refund or compensation.
  11. The Convention reserves the right to enforce the tear down of Dealers’ space if deemed unsafe or in breach of the conventions and Dealers’ Den’s terms and conditions. This will not entitle you to a refund or compensation.
  12. Dealers maintain sole responsibility and liability to monitor, manage and secure their valuables and stock at all times — any Dealers’ unsupervised property is left in Den at Dealers’ own risk,
  13. The Convention accepts no liability for any loss/theft/damage unless caused through negligence of the ConFuzzled team.
  14. Dealers are responsible for ensuring that their registration information is accurate and up to date, as these details are published in the Conbook and on the ConFuzzled Website.
    1. If a dealer makes an amendment they must contact the DDM by emailing dealersden@confuzzled.org.uk.
    2. Details that are essential to keep updated and inform the Dealers’ Den about are as follows:
      1. Dealers’ Fursona name,
      2. Tradename,
      3.  Stall Descriptions
    3. The DDM accepts no responsibility for dealers’ failure to update information which results in incorrect information being published.
  15. Dealers are not permitted to resell their Dealers’ space.
  16. Dealers can cancel their Dealers’ space registration by following the steps dictated in the Dealers’ Den Cancellation and Refund Policy.
  17. To mitigate potential damage losses, Dealers are solely responsible for ensuring that they have in place appropriate insurance to cover themselves and their goods from damage (including from fire), as well as public liability insurance. Dealers will be asked to indicate that they are aware of and accept these responsibilities on registration for a table.

Cancellation and Refund Policy

  1. Dealers are entitled to cancel their Dealers registration with a full refund, within 14 days of their full payment for Dealers registration being received by ConFuzzled UK Ltd.
    • If a Dealer wishes to cancel their Dealers registration they must email dealersden@confuzzled.org.uk. Please make sure to provide your badge number, registered Trading Name, and registered nickname.
      1. If a Dealer wishes to cancel after the 14-day period, they will not be eligible for a full refund, unless there are exceptional circumstances, and at the discretion of the DDM and/or the ConFuzzled Directorate. Dealers must submit an email to dealersden@confuzzled.org.uk, where the DDM will consider if any level of refund is appropriate.
  2. ConFuzzled UK LTD cannot be held responsible for any force majeure circumstances, (including, but not limited to, acts of God, governmental authority, acts of war, or acts of terrorism) that may prevent the Convention from providing and/or operating the Dealers’ Den, in these circumstances, a refund cannot be guaranteed.
  3. ConFuzzled UK Ltd reserves the right to cancel the Dealers’ Den and its services without warning.
  4. In the event that the Dealers’ Den is cancelled outside of force majeure circumstances, a full refund will be given to Dealers who have fully paid Dealers’ space table fees,
  5. Failure to notify DDM of cancellations and/or non-attendance may jeopardise your eligibility to apply for Dealers’ space in future years.

Responsibilities of the Dealers

  1. Dealers are responsible for the safety of their property and equipment when the Dealers’ Den is in operation. Additionally, Dealers are responsible for ensuring their actions do not cause harm, endangerment or damage to other Dealers’ merchandise, Dealers, Assistants, Attendees, Hotel Staff, and Convention team members.
    1. This includes unplugging all electrical objects from any source of power, and turning off any battery powered electrical objects at the end of each day.
    2. The DDM will unplug or turn off any electrical objects that have been left on without warning or notice and accepts no responsibility for any damages that this may cause.
  2. Gambling is not permitted within the Dealers’ Den. However, raffles and Loot/Mystery Boxes are allowed, but must follow the guidelines as shown by the Gambling commission.gov.uk and Government response to the call for evidence on loot boxes in video games.
  3. Food and beverages must not be sold within the Dealers’ Den.
    1. Commercially sourced sweets are permitted to be given freely to attendees, however, they must not be sold.
    2. Fully paid pre-orders can be handed out/ collected, but must be kept under the table.
  4. Dealers should keep adult artwork out of sight, or discreetly within clearly marked folders hiding the content unless it is being viewed by a prospective customer. Where practical, separate adult and non-adult art folders would be appreciated.
    1. Adult 3D artwork/sculptures must be completely covered (e.g. under a veil) or kept under the table(s), booths and stalls unless being looked at by a potential customer.
  5. Items depicting copyrighted, but not limited to, characters, products, or trademarks cannot be sold unless the Seller can provide evidence of written permission, either by email or letter-headed paper from the rights holder, prior to the commencement of the Convention.
    1. Dealers’ must be aware of and manage their own copyright issues surrounding merchandise and products sold in the Dealers’ Den. The Convention cannot be held liable and is unable to be involved or prevent Intellectual Property holders from entering, seizing, or issuing legal action against infringements.
    2. If licensing is obtained, this MUST be in the legal name of the Dealer or in the Trading Name of the Dealer as it appears in their ConFuzzled registration.
  6. Dealers are required to declare, and have any electrical items tested by a ConFuzzled approved and provided ‘PAT Tester’ when setting up their Dealers’ space. Dealers’ will not be allowed to take electrical items to their Dealers’ space until they have been tested.
    1. If there is a queue, or if a Dealer would like to leave their electrical item with Dealers’ Den for testing and collect it later in the day, they will be provided with a cloakroom ticket to present on collection.
  7. Dealers must set up their Dealers’ space by no later than the beginning of a day of their table reservation.. The DDM reserves the right to resell any unfulfilled space to other interested parties without prior notification or compensation.
  8. Dealers and Dealers’ Assistants must wear the respective Dealer or Dealer Assistant badge at all times whilst within the Dealers’ Den.
  9. Dealers may use the underside of their Dealers’ space for storage. All walkways, both in front, behind, and to the side of the tables, must  be kept clear at all times and not be obstructed in any way.
  10. In the unlikely event of an emergency and evacuation, Dealers will be expected to evacuate when instructed to do so, leaving behind belongings if urged to do so to prevent people from delaying safety.
  11. Dealers should refrain from activities that may distract or disrupt any other Dealers.
  12. Dealers are responsible for the immediate area surrounding their Dealers’ space, Dealers must ensure this is kept tidy at all times, no food or drink is left around at the end of each operating day.and any rubbish is placed in the appropriate Dealers’ Den bins at the end of each day.
  13. Dealers must remove all items in their Dealers’ space by close of play on the last day of allocated period of dealing in the  Dealers’ Den, or risk having all items disposed of or donated to the ConFuzzled Yard Sale by the Convention team members.
  14. Dealers who decide to use their purchased space to create structures, booths or stalls must declare on their Dealers registration in the special requirements section, before the advertised deadline for special requirements.
    1. DDM may request Plans, Designs, and Images for review, along with completing a risk assessment.  Dealers should provide all the requested documents to dealersden@confuzzled.org.uk within timelines requested by Dealers’ Den.
    2. Any structure, booths, or stalls are subject to at-con checks by the DDM.
    3. The DDM reserves the right to refuse any structure, booth or stall at any time, this includes before or during the convention.
  15. Dealers who use structures to present merchandise must ensure that their products can only be seen from the front of their stall.
    1. Any images on the reverse side must be entirely covered, this is to prevent unwanted impacts or misunderstandings with other Dealers.

Dealers’ Assistants

  1. Dealers will be provided with a Dealers’ Assistant badge per confirmed table(s).
    1. Dealers can choose a fully registered and paid Attendee to be their Assistant(s), this includes day ticket attendees.
      1. Dealers must include the Fursona names and Badge numbers of their assistants.
      2. If a Dealer lists more than their permitted number of assistants the first names to the max allowed will be processed as their assistants.
  2. If a Dealer requires additional assistance during their Set-up/Tear-down, they can request up to a maximum of 3 wristbands which are valid for those periods only.
    Temporary assistants are not permitted to wander the Den space and MUST remain near their Dealer or registered Dealers’ Assistant.
    1. Any temporary assistants found wandering and not near their assigned Dealer/Dealers Assistant will be removed from the Dealers’ Den and will not be permitted to re-enter.
  3. Assistants MUST wear their Dealers’ Assistant Badge at all times within the Dealers’ Den, anyone not wearing these will be asked to leave the Dealers’ Den, and likely refused entry.
  4. Dealers’ Assistants are only permitted to be within their respective Dealers’ space, their badge does not entitle them to be behind any other Dealers’ space.
  5. Dealers’ Assistants are NOT permitted to sell any merchandise of their own, they must go through the standard process to apply to be a Dealer, followed by arranging a Dealers’ space share through the Dealer Registration process.

Failure to comply with this will result in the Dealers’ Assistant being told to remove the offending items OR the Dealers’ Assistant will be removed from the Dealers’ Den.

Final Agreement

  1. The Convention is only responsible for the provision of Dealer space and as such, not responsible for any commercial matters or disputes between Attendees, Dealers, Dealers’ Assistants, and members of the ConFuzzled team.
  2. Any persons found to be in breach of the above clauses  will be removed from the Dealers’ Den, with no refund given. This may further result in suspension from the Convention under review of the ConFuzzled Directorate, without refund or compensation. If considered a bannable offence, this may jeopardise Dealers’ eligibility to apply for Dealers’ Den or register for ConFuzzled in future years, subject to Directors’ decision.
  3. The DDM operates a zero-tolerance policy regarding abuse and inappropriate behaviour toward any ConFuzzled event participants. Any such incident may result in any and all participants being removed from the Dealers’ Den, this may result in further suspension from the Convention under review of the ConFuzzled Directorate without refund or compensation.
  4. In the event of fire, natural disasters, or any other emergency (including evacuation), ConFuzzled UK Ltd shall not be held responsible or liable for any loss, damage, or destruction of items belonging to dealers, their assistants, or customers.
  5. ConFuzzled UK ltd is absolved of any and all liability in the event of a Dealer being found to be in breach of but not limited to, UK Law, regulations, and copyright infringements.
  6. The DDM accepts no responsibility for Attendees, Dealers and Dealers’ Assistants failure to read/understand/follow the Terms and Conditions.

If you have any queries or are unsure of any content within these T&Cs, please contact the Dealers’ Den via email (dealersden@confuzzled.org.uk) at the earliest possible opportunity.